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Paper Terrestrials FAQ



What is the quality of the Paper Terrestrials prints?

All of our limited-edition prints are hand-pulled silk screen prints using high quality inks on 300g, 100% cotton-fiber, neutral Ph, acid-free, imported Somerset and Arches printmaking paper. Our prints and materials are of the highest quality. Our printmakers are all fine art professionals, each with more than five years experience creating archival art prints.

 

Do prints ship with a certificate of authenticity?

Yes, all prints ship with a signed and embossed certificate of authenticity.

 

Are framing options availabe?

If you live in Beijing or will be visiting Beijing, we are happy to frame your work for you. Contact us at for details. Currently, we do not ship framed works.

 

How long will it take my Paper Terrestrials print to arrive?

We ship out new print orders every Friday. If you are ordering inside the Chinese mainland, it should take 2-12 days for your order to arrive. If you are ordering from outside the Chinese mainland, shipping times vary. All international orders will be received within 4 weeks, usually much sooner.

 

What payment options are available?

We accept orders via international credit card, PayPal and Alipay. Click "Purchase Print" on any print page, and PayPal will walk you through the payment process—for both credit card payments and those using your PayPal account. For orders inside China paid with Alipay, please use the Paper Terrestrials Taobao store.

 

Are there any other shipping options?

Note that all our prints are shipped from Beijing, so expedited shipping costs to the U.S., Europe and Japan can be expensive. If you have specific shipping requests, let us know in an email to , and we will see how we can best meet your needs.

 

What is your cancellation policy?

You may cancel your order within 24 hours of payment.

 

What is your return policy?

We do not accept returns, exchanges or refunds, except in the case that a print arrives damaged. In the event that a print arrives damaged, we will replace it, provided that you report it to us at within 48 hours of receipt. The print must be sent to us within 7 days or your having received it. Once we receive the returned print, we will provide either a replacement or a refund. Paper Terrestrials does not accept responsibility for prints that are lost in the mail, so do supply us with a tracking number for the returned shipment. All customer service inquires should be directed to . We will respond within 2 business days.

 

Can I submit my work to Paper Terrestrials?

Email us at . We would love to check out your work. We plan to create an annual series of limited-edition prints by China-based artists. In the future, we may consider creating limited-edition print series by foreign artists for sale in China. Get in touch and let's talk.

 

Do you have a press kit available?

Yes, we can provide a digital press kit for media with large images suitable for either web or print publications. Just email us at , and we will get back to you in less than 24 hours.

 

 
 

Chairman Ca signs

 
  Nod Young's print, Na Zha, dries in the studio